Info & Policies

GENERAL INFORMATION

*If it is your first class please arrive 5-10 minutes prior. We’re located inside the Landing Zone building at 625 Celeste St. Once inside, follow the hallway to the right all the way down and you’ll reach the gym. A trainer will greet you once inside and have you complete a brief health/past injury questionnaire.

*You will need a door code to enter the building. You should receive a temporary code in your “welcome” email when you create a profile in our Mindbody system. If you do not have a door code email us at cypressfitness[at]gmail[dot]com. If you decide to continue classes after your first class you will receive a door code that is assigned directly to you.

*Parking can be found on Celeste St. alongside the building. There is also a parking lot adjacent to the building (to the left if you are facing the building) near St. Thomas street. There is a black iron gate around the lot. DO NOT park behind the building to the right of our building (corner of Religious & Celeste). This is not our property and they will tow. Most members park on the street or on the grass median in front of the building.

*Please bring a water bottle and towel to class. We have a water fountain in the gym where you can fill your bottle. We also sell bottled water for $1 and Iconic protein drinks for $5.

*There are shelves in the gym to store your things. There are also lockers in the bathroom you are welcome to use as well as a shower.

*Please be aware of our policies below. Also remember you must reserve a spot in class using our Mindbody system. There is a Mindbody site (https://clients.mindbodyonline.com/ASP/adm/home.asp?studioid=23636) and you can also search for us on the Mindbody mobile app. Trainers will not allow those who are not registered to attend if the class is full to capacity. If a class if full you will have an option to be added to the waitlist. If you are moved to the class from the waitlist you will receive a notification email. If it says “Call” next to a class or does not display the number of available spaces, then that means that the class and waitlist is full.

*We have a 10-hour cancellation policy, so if you register but can’t make it be sure to cancel your class at least 10 hours prior to start time to avoid losing that class (for those on Unlimited packages there is a $12 late cancel fee). If you have an emergency please let us know and we will remove you from the class roster.

*If you are using Open Gym, trainers have priority over equipment if it is needed for personal training or a class. If this is an inconvenience please schedule your Open Gym workouts during non-class times. Re-rack all weights when finished. This includes placing barbells back in the stand and benches under the squat rack.

*Be respectful of our space and of your fellow members. If you’ve been walking through mud or running in grass do not wear those shoes to the gym. If you sweat on equipment we have disinfectant spray and towels for you to wipe it down.

*Space is sometimes tight but feel free to hang out before or after your session to stretch, foam roll, chat, etc.

*Don’t be afraid to talk to a trainer if you have pain or if you need modification for an exercise. Safety is priority one. Be patient with your training and focus on quality.

*If you have any questions about the workouts, nutrition, rest & recovery, etc. ask a trainer. Too often we only see clients come and go. The trainers are a resource for you so take advantage of their expertise while you’re at the gym.

*We encourage feedback. We want you to look forward to coming to Cypress and enjoy your time here. We are always striving to improve and that is in part through communication with our members. While you can give feedback to any trainer, please try to speak with one of the owners (Brian or Brandon).

POLICIES:

*Cancellation Policy. Once registered, a class must be cancelled 10 hours prior to start time to avoid losing the class. Classes that a client Late Cancels (within 10 hours) or No Shows for will incur a $12 fee. Fees will accrue and be charged at the end of each month to the credit card you keep on file.

*Monthly Packages: The 4, 8, 12, and Unlimited Classes Per Month packages are month-to-month recurring payments (AutoPay). Clients can cancel their monthly AutoPay at any time through their Mindbody account. Clients are responsible for knowing their renewal date. We will not issue a refund after an AutoPay charge has been processed. If you are trying to upgrade or downgrade your package then you must terminate your existing autopay, otherwise you will be charged twice. Check your bank account if necessary. We will not issue refunds if you double-purchase an autopay.

*Six-Month Agreements: The 4, 8, 12, and Unlimited Classes six-month agreements are recurring payments (AutoPay). Clients are responsible for knowing their renewal date. We will not issue a refund after an AutoPay charge has been processed. We allow upgrades during your agreement period but not downgrades. We allow one suspension for one month per agreement period.

*We will charge the Drop-In rate for all unpaid class attendances (ex: paid for 8 classes per month but attend a 9th class). You can view the number of classes you have remaining in your Mindbody account.

*Unused classes on monthly recurring packages do not rollover to the next month.

*We do not issue refunds or transfer of service to another person.

*We reserve the right to cancel classes if necessary due to severe weather or other emergencies.